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1 of 1 found the following review helpful:
 Great heater Jan 27, 2009
The heater part of this product works great (that's really what I got it for). Haven't needed the air conditioner yet. The unit heats a building that is 280 sq. feet. the outside of the unit stays cool to the touch. I love the timer!
I would recommend this product.
2 of 2 found the following review helpful:
Great, but READ THIS for caveats Dec 20, 2008
We live in the arid eastern portion of L.A., so things like very high humidity are not a concern. We bought this for our remodeled and, most importantly, re-insulated garage (complete with ceiling and insulated door). The garage was unbearable 8-10 months a year due to heat or cold. The new insulation keeps the temperature fairly consistent. For instance, for over a week we've had temps that range from 36 to 58 and the garage temperature has kept in the upper-50's overnight.
This unit is GREAT at making a ten-degree change in heat or cooling and I have no complaints about its functioning. There are two important things to bear in mind however.
FIRST - AMCOR has packaged this VERY poorly. The Styrofoam on the bottom is about a half-inch too shallow. Thus, in shipping it compresses, exposing the light, plastic casters on the bottom to the full brunt of bumps and bangs during transit. We bought three of these before we got one that wasn't destroyed (casters shattered and the bottom pressed in). AMAZON was VERY good about handling the returns. Just make sure you have it delivered where it's going to be installed, because that's where they'll pick it up. Otherwise you'll have to lug it to a UPS Store (I'm 6'2", 230 pounds and in good shape and it was tough for me). Also, try to order it at the BEGINNING of your credit card cycle, as they post return credits fairly quickly - all three purchases and two returns were on the same statement for us. Also, if you're a PRIME member, consider the $4 extra for express shipping.
SECOND - AMCOR was in trouble when I bought this in October. They have closed their technical support phone number and web help. You are left with just a generic e-mail address which promises that a member of management while get back to you. I wrote to them about the broken cord holder (no big deal), right away, and two months later I've heard nothing from them - I long ago stopped holding my breath.
In summary, AMAZON offers excellent customer service. AMCOR does not.
12 of 13 found the following review helpful:
 STAY AWAY from AMCOR and Their Products. Sep 23, 2008
The Unit is JUNK. The customer service is THE PITS.
When the AC works, the unit is LOUD but cools as advertised.
But my unit (as did apparently several other customers' units) failed (the compressor) before it reached 40 hours of usage. When I called AMCOR for a warranty replacement I got a customer service voice recording saying someone would call me back within three business days. And that's exactly how long they took to call me back to see what was wrong. What?!
Then, they charged me a hundred bucks for shipping. Junk product with poor customer service and ridiculous warranty terms = AVOID AMCOR.
13 of 13 found the following review helpful:
Amcor portable A/C with heater Aug 11, 2008
Purchased a PLM14000-BTU A/C heat unit.
The A/C compressor did not come on.(no cold air) Called Amcor and was told there was nothing wrong with it. "Turn it on and wait for ten minutes" and it would come on. After several ten minute tries, it still did not work.
After three calls to Amcor customer service, I received a case ID number and was told that they would ship me a new one the next day. Ten days later, still no A/C
I called again,and was told that it was not shipped but they did not know why.They would look into it and let me know.A week later, still no responce from Amcor!
Called (6th time)after four weeks and was told they still didn't know why it has not been shiped
At this time, I do not want the unit nor do I want to do any business with Amcor.
5 of 7 found the following review helpful:
An Odd Duck Jul 31, 2008
Overall, I've been pleased with the performance of my Amcor unit. It cools and heats as advertised. I've used it for about three weeks now, and so far I haven't had any of the problems reported by some of the other reviewers. I use a ceiling fan, in addition, to distribute the cool air more evenly, and I recommend the procedure unless you want only spot-cooling.
While the unit performs its essential functions of heating and cooling very well, there are some serious physical constraints that might affect your decision to select this unit. First and possibly foremost, is the location of the hot air exhaust tube: Rather than exiting form the side, it exits from the back of the unit, so its back cannot be placed any closer than about six inches from a wall. The six inch diameter exhaust tube is six feet long, so the unit must be less than six feet from a window - probably closer to four feet, if your window sill is a typical three feet from the floor. The right side of the unit is the air intake side, which needs some clearance for the unit to work properly. The air outlet vent, which is on top of the unit, can be adjusted through a 90 degree range from straight up to straight out to the front, but it does not adjust horizontally. And, of course, an electrical outlet is required. There is a six foot electrical cord on the unit. In summary, you need a window, a near-by electrical outlet, and enough space to accommodate the unit's stringent positioning requirements.
The unit is on wheels and thus can be moved, but considering its weight and the foregoing constraints, it's not a likely choice if you want to take it with you from room to room on a regular basis.
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